We are regularly inspected by the Quality Care Commission (QCC) – The Health and Social Care Act 2008 established the Care Quality Commission as the regulator of all health and adult social care services. The QCC make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourage them to make improvements where required.
We are very pleased to report that our latest inspection provided a glowing report – you can read a summary below or check the full report by following the link to the QCC website in the inset panel below.
We inspected the following standards as part of a routine inspection. This is what we found:
Consent to care and treatment – Met this standard
Care and welfare of people who use services – Met this standard
Cleanliness and infection control – Met this standard
Supporting workers – Met this standard
Assessing and monitoring the quality of service provision – Met this standard
Why we carried out this inspection
This was a routine inspection to check that essential standards of quality and safety referred to on the front page were being met. We sometimes describe this as a scheduled inspection. This was an unannounced inspection.
How we carried out this inspection
We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.
What people told us and what we found
People who used the service told us that they were happy with the service provided. They commented “A first class service”, “Your attention to detail, professionalism and care have given me my life back”, “Thank you, truly exceptional” and “X’s manner made me feel like I was in the hands of experts”.
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes and where people did not have the capacity to consent, the provider acted in accordance with legal requirements.
Care records showed that the patients were supported in a way that was individual to them and in accordance with their wishes. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.
There were effective systems in place to reduce the risk and spread of infection.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of service that people received.
People had their comments and complaints listened to and acted on, without the fear that they would be penalised for making a complaint.
Having been a patient for some years, it would be hard to find a more professional, yet friendly dental surgery. Being a small practice, you are welcomed almost as a friend, rather than as an anonymous patient. It is almost a pleasure to receive dental treatment! Nothing is too much trouble. Their timing is impeccable and an appointment time means just what it says. It would be virtually impossible to improve on the patients’ experience. With other services such as dental hygiene on offer at the same surgery, I have absolutely no intention of changing to any other practice. Very many thanks.
I have been a patient at Walton Dental Practice for 10 yrs and throughout that time I have experienced professionalism and courtesy from everyone. The dentistry offered is brilliant, from fillings to implants. All the staff are extremely kind, thoughtful & pleasant and nothing is too much trouble for them. Try Walton Dental Practice and see for yourself!!”
Catherine is an excellent dentist believing in prevention. I have been put completely at ease having been an extremely nervous patient all of my life. I cannot speak highly enough of her.
We were in our late seventies when our family dentist of many years retired. Without recommendation to help, took the plunge and asked Nicco for assessments. We thought the recommendations were sound. The reception was helpful, the atmosphere relaxed and friendly. Appointments were readily available to suit. Our new dentist inspired confidence. His work in repairing and stabilising Ken’s teeth, fitting several implants and providing knowledgeably designed dentures is successful and long lasting. Nancy’s denture is comfortable, effective and of pleasing appearance. Backup has been generous and effective. Good dentistry has its price. We are content with the value received. Own car park. Emergencies managed sympathetically.
I would like to say a big thank you for fixing my teeth, after I had an accident. I am really pleased with the results and nobody can tell the difference, which is what I wanted