Dear Patient,
We hope you all are safe and well.
It gives us pleasure to announce that based on the Government’s advice, we would be opening from Monday, 8th June 2020. We are looking forward to getting back to caring for you, our patients.
As you do understand, we would initially prioritise those patients requiring immediate attention. Patients with on-going treatment, cancelled appointments as well as new patients wanting to join the practice will also be contacted and given appointments. We still have a phone advice system in place. So, please do not hesitate to call us on our usual practice number 01932 225748 if you are experiencing any dental problems.
At Walton Dental the most important aspect is care and safety of our patients and the team. Keeping that in mind, we have now planned the following changes in the practice.
Appointments will be booked to ensure the practice and waiting room is not crowded. We will leave suitable gaps between appointments, making sure you can attend the practice and maintain a suitable distance from one another in accordance with government guidelines.
We will organise special clinics for our patients who are most vulnerable to help minimize contact with others, while they are at the practice.
We have installed hand sanitiser stations, upgraded our PPE and redesigned the patient journey in accordance with social distancing.
We will be conducting pre-screening tests of patients, which is likely to include taking your temperature on arrival.
To avoid further over-crowding, we will minimize use of the waiting rooms and toilets, ask our patients to wait in their car or at a designated place outside. We will notify you via your phone when you should enter the practice.
All relevant forms will be sent to you via email for you to read and understand.
Payments for any dental procedure will be taken over the phone preferably or online payments, but please don’t worry if this is not possible as an alternative could be discussed with a member of staff.
As always, scrupulous measures for sterilization and disinfection will be followed, reducing your risk of exposure to anything harmful while you are in our dental chair.
We thank you for your patience in this difficult time. We are grateful for your support and we look forward to welcoming you back.
Kind regards,
Team Walton Dental Surgery
